When it comes to services, truck dispatching companies can range from international to local. They would also promote services they consider their area of expertise, but those services may not be what you’re looking for.
To make sure you and the dispatch company are on the same page, be sure to ask yourself the following questions.
1. What Do I Need from the Dispatcher?
Freight dispatchers perform many duties, such as:
• Finding freight
• Scheduling loads for drivers
• Making sure they’re following state and countrywide regulations
• Taking care of the customer service aspect
• Handling paperwork
• Juggling no-shows and delays
However, you might not be very successful in finding a dispatcher that provides all of the above services equally well, and that’s where you need to organize your priorities. Think about what’s most important to you, and select a company that can provide that very service with guaranteed results.
2. Does the Dispatcher Have a Proven Record?
A dispatching service may purport to be good at something, but you can’t exactly take their word for it. To find a service that can walk the walk, seek referrals from your peers. Ask them to recommend you a company that’s good at managing time-sensitive deliveries and emergencies.
You can also look for referrals on third-party websites. See what the testimonials say about that company before agreeing to work with them.
3. Does the Dispatcher Offer Strong Communication?
Before hiring a dispatching service, make sure they’re good communicators from your mutual correspondence. If their response is delayed and lackluster now, it’s likely to be the same way when you’re on the road.
You need to be able to depend on your dispatcher from the point they find loads for you to the moment you’ve delivered them to their final destination, and the only way you can do that is if they’re easily accessible at all times during the journey.
4. Are They Experienced Enough?
Experience is also a parameter where you need to weigh your priorities. An experienced dispatcher may cost you more, but they would also guarantee a good response to emergencies and difficult loads.
On the other hand, an inexperienced dispatcher doesn’t offer any of the above guarantees, but they might get more done at a fraction of the cost.
5. Do I Agree with Their Payment Policy?
With different dispatching services come different ways of paying for their services. For instance, they might charge:
• A standard monthly fee
• A standard weekly fee
• A standard annual fee
• Per load
• A percentage of the load
All of the above payment methods have their pros and cons, and you should only go for ones that don’t put your company in financial difficulty.
An Affordable Truck Dispatching Service that Does It All
While it’s not easy to provide every truck dispatch service under the sun equally well, we don’t like having things easy. That’s why our team is all-hands-on-deck at all times to find freight opportunities for drivers depending on their preferences.
Recruit our freight dispatch service agency for regional, intermodal, and expedited loads, and let us take care of the paperwork, customer care, and back office.
Call 1-833-B-Loaded for a professional drivers’ service through and through.
